the customer whisperer, kate hardcastle, customer whisperer, toys r us May 14, 2018 https://www.youtube.com/watch?v=Ffd7heYO_aw&t=99s https://www.youtube.com/watch?v=FdBJSKsCqW4&list=PLBGa_kNbr8_UMpmWxPu3JvxSGaNKWclIU www.thecustomerwhisperer.co.uk